Refund policy

Return Policy

We accept returns for items purchased directly from the Nuncier online store. For products bought through other retailers, please contact them directly to follow their return and refund policy.

We’re committed to the quality and craftsmanship of Nuncier watches. If you need to make a return, we’re here to help make the process as smooth as possible.

  • Eligibility for Returns
    • Warranty Claims: Any watch that has been opened, tampered with, or altered by a third party outside of Nuncier or our authorized service partners will no longer be eligible for warranty coverage. 
    • Damaged or Defective Products: Should you receive a damaged or defective item due to shipping or handling, please contact us within 48 hours of receiving your order. We’ll cover the shipping costs for any eligible returns. Late reports will be assessed on a case-by-case basis.
    • Missing Items or Order Discrepancies: Customers must report any missing parts, incorrect items, or issues with their order within (7) seven days of receiving the package. Reports made after this period may not be eligible for review or replacement, in accordance with general consumer protection and logistics handling timelines.
    • Product Condition: To be eligible for a return, items must be unworn and include all original packaging, guarantee certificates, and instructions.
    • Non-Refundable Items: We’re unable to offer refunds for change of mind, customs refusal, or dissatisfaction with product aesthetics, as we provide all product details online to help you make an informed decision.  Discounted / PRE ORDER items are not eligible for a return / refund. 

We can consider an exchange for an item of equal value. In the rare case that a refund is approved, customers will be responsible for customs, shipping, and restocking fees.

Return Process

  1. Request: Please complete our return form here within 2 days of receiving your product to initiate a return.
  2. Packaging & Shipping: Pack your item securely to avoid any damage during shipping. We recommend an insured shipping method for added protection.
  3. Shipping the Product Back: After declaring your return, please send it back within 7 days using a registered parcel labeled as “watch for return/repair.” Any customs charges due to incorrect labeling will be the responsibility of the customer.
  4. Inspection & Approval: Upon receipt, we’ll inspect the item and confirm if it meets our return conditions. Applicable refunds or exchanges will then be processed.

Return Requirements
Items must be returned in their original, new condition, with no signs of wear or damage. Please include all original packaging, such as accessories, manuals, and warranty cards.

  • Restocking Fees: A 30% restocking fee applies to refunded returns. If the item is damaged during return shipping or shows signs of wear, additional deductions may be made to cover repair or refurbishment costs.

Return Shipping Address:

NUNCIER WLL
182 Bahrain World Trade Center
Bldg 20 Road 383 Block 316
Manama, Kingdom of Bahrain
info@nuncier.com
+973 6666 0709

For any questions, don’t hesitate to contact our customer support team. We’re here to help!